Privacy Policy

1. Introduction

Welcome to Mudda Kendra ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our case management platform and services (the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number, professional credentials)
• Create or manage cases (case details, client information, court information, dates, notes)
• Upload documents (legal documents, case files, evidence, correspondence)
• Communicate with us (support requests, feedback, inquiries)
• Subscribe to our services (billing information, payment details)
• Participate in surveys or promotions

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, access times
• Device Information: Device type, unique device identifiers, mobile network information
• Usage Data: Pages viewed, features used, time spent, click patterns, search queries
• Location Data: General location information based on IP address (with your consent for precise location)
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Court websites and cause lists (publicly available case listings)
• Payment processors (transaction confirmations, payment status)
• Authentication services (if you use social login)
• Analytics providers (aggregated usage statistics)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain Services

• Create and manage your account
• Process your case management requests
• Track court cause lists and send notifications
• Store and manage your documents securely
• Enable team collaboration features
• Provide customer support

3.2 To Improve Our Services

• Analyze usage patterns and trends
• Conduct research and development
• Test new features and functionality
• Monitor and improve system performance
• Prevent fraud and enhance security

3.3 To Communicate With You

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide updates about new features or changes

3.4 For Legal and Security Purposes

• Comply with legal obligations and regulations
• Enforce our Terms and Conditions
• Protect against fraud, abuse, and security threats
• Resolve disputes and enforce agreements

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We will share your information when you explicitly authorize us to do so.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers
• Payment processors
• Email and notification services
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Team Members

If you are part of an organization or team on Mudda Kendra, certain information may be shared with other authorized team members as necessary for collaboration.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication
• Regular Audits: Security audits and vulnerability assessments
• Secure Infrastructure: Hosting on secure, certified cloud infrastructure
• Employee Training: Regular security training for all personnel
• Incident Response: Procedures for detecting and responding to security incidents

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Case Data: Retained as long as legally required or as specified in your agreement
• Usage Data: Typically retained for 12-24 months
• Financial Records: Retained for 7 years as required by law

After the retention period, we will securely delete or anonymize your information unless we are legally required to retain it longer.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access and export your personal information from your account settings at any time.

7.2 Correction and Update

You can update or correct your information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your account and associated data. Note that some information may be retained as required by law or for legitimate business purposes.

7.4 Opt-Out of Communications

You can opt out of marketing communications by clicking the unsubscribe link in emails or updating your notification preferences.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

To exercise these rights, please contact us at privacy@muddakendra.com.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: